Refund Policy

Effective date: 28 October 2026

This policy covers subscriptions to the Lumeric Training app, sold by Lumeric Professional Development Training LLC ("Lumeric", "we").

At a glance

1. Free plan and free trial

The free plan costs nothing and needs no payment details, so there is nothing to refund.

Every Premium plan starts with a 7-day free trial. If you cancel before the trial ends, you will not be charged and you keep the free plan. If you don't cancel, the plan you chose (monthly or annual) starts automatically when the trial ends, and your first payment is taken that day. We email you a reminder before your trial ends.

2. Premium bought on our website

This section applies when you subscribe at lumerictrading.com.

• First paid charge. If you are not happy after your first payment, monthly or annual, ask within 14 days of that charge and we refund it in full.
• Annual renewals. We email you at least 7 days before your annual plan renews. If you ask within 14 days of a renewal charge, we refund it in full.
• Monthly renewals. Monthly payments after the first are not refunded, including for part of a month. Cancel any time to stop the next charge.
• Billing errors. If you were charged twice or by mistake, we refund the extra charge in full, whenever you tell us.

Cancelling. You can cancel any time from your account settings, or by emailing us. Cancelling stops future charges. You keep Premium until the end of the period you have paid for, then move to the free plan. Your progress is kept.

If we refund a payment, your Premium access ends when the refund is issued.

3. Premium bought through the App Store or Google Play

If you subscribe inside the iPhone or Android app, Apple or Google takes the payment, not Lumeric. We cannot see your card details or issue refunds for those purchases. Refunds and cancellations follow their policies:

• Apple: request a refund at reportaproblem.apple.com; cancel in Settings → your name → Subscriptions.
• Google Play: request a refund or cancel in the Google Play app → Payments & subscriptions.

If you're not sure where you subscribed, email us and we'll check.

4. How to request a refund

Email info@lumerictrading.com from the address on your account, with the subject "Refund request". Tell us the date of the charge. You don't need to give a reason.

We reply within 2 business days. Approved refunds go back to the original payment method, usually within 5–10 business days, depending on your bank. We refund the amount we charged, in US dollars. We can't cover currency-conversion or bank fees your card provider adds.

We may decline repeated refund requests on the same account, or requests that look like misuse.

5. Your legal rights

Nothing in this policy limits rights you have under the consumer laws where you live. If those laws give you a right to a refund this policy doesn't, we honour it. For customers in the EU and UK, the 14-day refund on your first paid charge covers your legal right to cancel a digital service within 14 days.

6. Other purchases

• The book, Day Trading Futures, is sold by Amazon. Returns and refunds follow Amazon's policies.
• Live workshops, corporate and institutional programmes are covered by the terms or agreement you accept when you book.

7. Changes to this policy

We may update this policy. The effective date at the top shows the latest version. Changes apply to payments made after that date, never to a payment you've already made.

8. Contact

Lumeric Professional Development Training LLC, Dubai, United Arab Emirates. DET License No. 1610158 · KHDA Educational Services Permit No. 633976.

Email: info@lumerictrading.com

This policy is governed by the laws of the Emirate of Dubai and the federal laws of the UAE, subject to section 5.